Help & Support

PhotoPrint prints via AirPrint. Check the following in order: 1. Make sure your printer supports AirPrint (you can find this information in the manual or on the manufacturer’s website). 2. Ensure your iPhone/iPad and printer are on the same Wi-Fi network—not on the guest network. 3. Restart your printer and router once. 4. Check whether another app (e.g., Safari) can find the printer: If it doesn’t appear there either, the problem is with the network, not with PhotoPrint.

If you've installed PhotoPrint LT on a new device or your purchase isn't showing up: Open the Purchases screen in the app and tap "Restore Purchases." Be sure to use the same Apple ID you used to make the purchase. You won't be charged again.

Both apps include all formats: 9×12, 9×13, 9×9, 10×15, and 13×18 cm, DIN A4/A5/A6/A8, US Letter and Half Letter, 8×10 inches, EU and US passport photos, and credit card size. Printing is done on the paper size currently loaded in your printer—PhotoPrint places the photos on the paper to scale.

Whether borderless printing is possible depends on the printer, not the app. Many photo printers offer borderless printing only on photo paper in specific sizes. In the print options, select “Photo Paper” as the paper type and check your printer’s borderless printing setting.

When printing, select "Photo Paper" as the paper type—the printer will then use its finest resolution. Use real photo paper, and double-tap the photo to check the selected crop in the zoom view.

PhotoPrint LT is free and prints 1 or 2 photos per page, up to 3 pages per job—expandable via in-app purchase. PhotoPrint Pro includes everything right from the start: up to 9 photos per page, an unlimited number of pages, and up to 10 text labels. The photo and paper sizes are identical in both versions.